Claims Coordinator in Bradenton, FL at QuestPro Consultants

Date Posted: 9/27/2019

Job Snapshot

Job Description

Claims Service Coordinator- Document Management

PRIMARY PURPOSE:   To provide support to the claim staff in document management, mail and general clerical support.


  • Accurately scans and indexes incoming claim documents to correct claim file according to folder/document type.
  • Assists with metering outgoing mail.
  • Researches returned mail to determine correct address.
  • Prepares various letters, reports and forms.
  • Processes payment of invoices  
  • Prints copies of forms and mail to appropriate parties
  • Assists with answering phone related inquiries


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).


Education & Licensing
High school diploma or GED required.

One year of clerical or customer service experience or equivalent combination of education and experience required.  

Skills & Knowledge

  • Excellent oral and written communication
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Efficient time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Can determine what next steps are required and proactively respond
  • Be able to multi task in various systems and/or programs


  1. Thoroughness.
  2. Technical Capacity.
  3. Problem Solving.
  4. Customer Service Oriented
  5. Teamwork

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform t

he essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.