Community Liaison Manager in Peachtree Corners, GA at QuestPro Consultants

Date Posted: 11/15/2019

Job Snapshot

Job Description



Position Summary

This position is responsible for collaborating with customer, resource, marketing and operations team members to build community recruitment and engagement programs that enhance the overall health of the catastrophe adjuster community. Communicate with adjusters, learn from their experiences, and synthesize quantitative and qualitative information to drive management process improvements to build best practices. Execute strategic initiatives designed to engage and retain the best catastrophe adjusters.



Responsibilities

  • Execute strategic initiatives to engage and retain high quality adjusters
  • Manage, develop, and scale adjuster community
  • Analyze supply and demand for adjusters to develop and implement variable compensation models designed to increase profitability
  • Work with Renovo team to improve adjuster facing Renovo applications
  • Engage adjuster community members via routine communications (i.e. newsletters)
  • Develop incentives through performance score cards and loyalty programs


Requirements

  • Four year college (Bachelor’s Degree)
  • 2-4 years of work experience that includes prioritizing multiple tasks, leading projects and strong working knowledge of either, performance management, business analysis, recruiting, or onboarding
  • Ability to organize own work and work of others.
  • Advanced problem-solving skills and analytical ability to make decisions based on standard policies and procedures.
  • Good oral and written communication skills.
  • Proactive in identifying new opportunities to improve business
  • Ability to work independently and as part of a team.
  • Working knowledge of office automation tools for word processing, spreadsheets, databases and multiple software programs. Microsoft Office application knowledge preferred