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Auto Claims Supervisor - 3rd Party in Dallas, TX at QuestPro Consultants

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We are currently seeking a highly motivated and talented Claims Supervisor for 3rd Party Auto Claims to join our current team in Dallas, TX.

Responsibilities include:

  • Be able to teach and mentor direct reports to increase their knowledge to handle complex liability claims.
  • Deliver a customer-focused claims experience through proactive correspondence while maintaining a unit.
  • Conduct thorough investigation to arrive at a fair settlement, including interviews with claimants and witnesses, consultation with police, review of hospital records, and inspecting vehicle damage.
  • Continuous education regarding the automobile insurance laws in all states that we write in.
  • Oversee multi line unit and have the ability to handle multiple state and review complex liability claims.
  • Manage by Processes and Procedures. Effectively lead a team that adheres to all processes and procedures that has been established by management.
  • Ability to hold a team accountable for all standards that have been established by management.
  • Be able to analyze data and streamline it into Company workflows which improves processes and promotes quality.
  • Ability to lead a unit that embraces teamwork, exhibits inspiration to others and motivates them to achieve standards and supports Company values.
  • Ability to show judgment and professionalism in all situations that arise.


  • Strong negotiation and settlement skills
  • Detail-oriented in a multi-tasking environment
  • Excellent communication skills with individuals from all backgrounds
  • Customer-focused orientation modeling patience and empathy
  • Ability to make independent decisions and use proper judgment
  • Ability and willingness to handle cases of increasing complexity and severity
  • Self-motivated team player
  • Ability to use several varying methods for claims investigations
  • High School Diploma required, some college preferred
  • Bilingual in English and Spanish is preferred but not required

  • A minimum of 6 years of automobile claims liability experience
  • Prior supervisory experience preferred but not required