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Customer Service Representatives (Insurance) in Sun Prairie, WI at QuestPro Consultants

Date Posted: 10/27/2018

Job Snapshot

Job Description

Insurance carrier in Sun Prairie is seeking experienced Customer Service Representatives to work in their call center receiving and making insurance calls. Ideal candidates will possess the ability to juggle multiple tasks, have a professional positive attitude, and excellent communication skills. This is a long-term contract assignment offering job stability for the next year plus! 

Primary Responsibilities:
  • Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations
  • Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current

  • Previous Insurance experience is a PLUS 
  • Must have 1+ years of customer service experience 
  • Excellent communication skills 
  • Basic computer skills in MS Word, Excel and Outlook 


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